Dankmeyer Team Care

What is self care? This is a term we often hear in the media today and it evokes visions of things we do for ourselves as something special - to reward ourselves for some stressful encounter or relieve the stress of current circumstances. Psychology Today says self care in essence is the mindful taking of time to pay attention to you, not in a narcissistic way, but in a way that ensures that you are being cared for by you.

At Dankmeyer we are very committed to taking care of our patients every day in a safe and secure environment. As we negotiate this pandemic, this has become more layered. This involves increased PPE and rigorous cleaning, social distancing, and Telehealth. Patients tell us that they appreciate everything we do as we care for them. Some patients have been asking us how we are doing, and so we thought we would share some of the things we do as a team behind the scenes to take care of each other.

Just like everyone else, we are trying to make it through every day with our families. Some have moved elderly parents home, others are coping with all the confusion and stresses of school for their children. Some are navigating not seeing their loved ones for long periods of time. Sometimes there is more than one member of the household working at home, so keeping out of each other’s hair can be a challenge! (Me. That is me!) As a team we see what our coworkers are dealing with, and so we try to support each other while we do the same for our patients, referral sources and all the communities we come into contact with.

Early on we designed and printed T-Shirts that we could wear as a team on Fridays to show the strength of our bond with each other and as proud Maryland citizens. Adrienne Castle (Patient Services Coordinator) coordinated getting cloth masks printed with names and logos for those that were in the back office. Art Ross, Fabrication Technician, designed and fabricated a tool to provide relief for wearing certain types of masks long term. In the early days of the pandemic, we had a team at our Linthicum office sewing cloth masks for staff and members of the community. We had two sewing stations in our front office going all day, every day.

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Members of our leadership team were surprised before the holidays to find handmade posters on their office doors. These posters were created by the staff to provide support and encouragement. They were accompanied by a few sweet treats! I am sharing my poster with you here so you can see what fun they were! Tears were shed. I’m not saying by whom….

Members of the leadership team reciprocated by sending handwritten thank you notes to each member of the Dankmeyer team. These expressed gratitude for all the hard work and commitment every member of our team puts in every day.

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Mark Hopkins, our CEO, is a marathon runner and has used the analogy of the marathon process to describe making our way through the pandemic. It is a marathon, not a sprint, and pacing is very important in getting to the next milestone. Many marathoners have the experience of “hitting the wall” at some point toward the end of the 26.2 mile course. This usually means running out of energy - both physically and emotionally - which makes it more difficult to continue the race. As as distance runner, I know that this point can come at varying times for any individual race and person. COVID is nothing if not a long distance/time experience. Along any race course, there are aid stations - this is where runners can get water and fuel. The longer the run, the more types of fuel may be available at a station - lots of sugar and carbs to provide calories to burn for the next push. We decided to create our own custom pandemic aid station bags for everyone to help with the stress of continuing the fight to the COVID finish line.

As healthcare providers, we are eligible for vaccinations in the early stages of roll out and we are getting vaccinated as soon as we can. Some staff members have been sharing their vaccination “shots”. We will continue to find fun and interesting ways to support each other, now and beyond the pandemic. Who knows what will come next!

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- Rebecca (Becky) Snell, Director of IT & Marketing

Congratulations to Michelle Forbus, CPO!

We are happy to congratulate Michelle Forbus for completing the last step in her professional certification, which awards her the letters CPO - Certified Prosthetist Orthotist. Michelle, who is originally from Crofton, Maryland, relocated to the Eastern Shore when she came on board to head Dankmeyer’s Easton Office. Michelle did her undergraduate work at McDaniel College in Westminster, MD, majoring in Exercise Science and completed her Master of Science in Prosthetics and Orthotics at Baylor College of Medicine Orthotics and Prosthetics in Houston, TX. She was happy to return to Maryland and work close to friends and family.

Please join us in congratulating her on this professional milestone!

Welcome to Dankmeyer, Karen Randall!

Please join us in welcoming Karen Randall, who is joining Dankmeyer full time as a Patient Services Representative at the Linthicum office.  This is the lady who first greets visitors – behind the glass and a mask in this time of COVID!  A native of Maryland, Karen joins us with 40 plus years of working experience in specialties including but not limited to the field of Administrative Assistance.  Her passion for helping others was the greatest influence in pursuing health care and human resources over the span of her career (which started at age 14!)  She devotes herself to delivering an A-rated level of premier customer service skills. 

When she is not working, she enjoys reading, arts and crafts of many kinds.  Karen says, “I have a true love for butterflies and their metamorphic process.   I see my life evolving as such in the same manner.  I enjoy attending live music events - Jazz being my favorite genre.  I am pursuing my own ministry around Unity.  Planning family events or any other is also something I enjoy. Just spending time with those that I love most is what makes me who I am.  I hope to someday begin traveling to see other places in and outside the U.S.”   She has a large family to plan around. She is one of six siblings, and has two sons and five beautiful grandchildren.  Karen says, “Being a grandparent is simply an awesome and fulfilling lifestyle.”

“I’ve had the pleasure to have served and continue to serve at large many communities across the state of Maryland in my roles.  I plan to continue making a difference in the lives of others and being the best citizen of this country that I can be. I passionately love people, purple and living my life’s journey with an intentional purpose!”

Welcome aboard, Karen!

Happy Retirement, Mark Treasure!

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Friday, September 25, 2020, is Mark Treasure’s last day at Dankmeyer! After 40 years of service (yes, you read that right, 40) Mark Treasure, CP, BOCO, will hang up his gown and mask, put away his modification tools, and log out of his Dankmeyer workstation for the last time. A homegrown son of Western Maryland, Mark has spent all his Dankmeyer career serving patients and our clinical partners from our Cumberland office. Mark probably never dreamed that he would spend his last six months masked and gowned and working harder than ever to keep his patients safe while he provided necessary services during a pandemic!

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Mark’s contribution to Dankmeyer has touched many people in the Cumberland area, not just in the office. As part of our mission, Dankmeyer highly values education and actively teaches other healthcare workers and students about prosthetics and orthotics. Mark was a frequent lecturer at several programs at Allegany College. We want to share a success story we received, written by a student who experienced a guest lecture from Mark in her Occupational Therapy Assistant (OTA) program out in Western Maryland at Allegany College. The OTA student was on an healthcare outreach trip in Ecuador when she reflected on the value of information she received from Mark Treasure.

Her recent message is as follows: “Thanks for bringing Mark from Dankmeyer in to talk with our class about prostheses. We had a patient Monday who had a newly fitted upper extremity prosthesis [which] she had just gotten from the local non-profit prosthetic clinic here in town run by an American couple. Unfortunately, their Occupational Therapist (OT) is gone for a few weeks so the Physical Therapist sent her to [another facility]. The patient was having difficulty using it and the harness was not adjusted quite right. [We] were able to adjust it and teach her how to use it. We had her washing dishes and sweeping in just a few minutes. Neither the OT student here nor the other OTA student had ever seen an upper extremity prosthesis before and the [group mentor] has little experience with them. This is not the first time I have realized how much extra practical knowledge we have received at this OTA program.”

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Mark has gone the extra mile for more than one patient. He had a vision impaired patient who could not read the care and use instructions for his device. Mark (who has an incredible speaking voice to go along with his singing voice), recorded the instructions in his recording studio on a CD for the patient. Mark also took good care of the staff at the Cumberland office. When the weather was bad in the winter, Mark was out in the parking lot shoveling snow and laying down salt. He took great pride in the appearance of the office, occasionally wielding a power washer to brighten up the outside.

We asked Mark to write a few words about his time at Dankmeyer:

“I was 22 years old in 1980, when I started working for Dankmeyer, Inc., as an orthotic and prosthetic technician. I decided to pursue my education in prosthetics after about eight years in fabrication.  While I was a young father, I attained my Associate in Arts degree from Allegany Community College in Cumberland, and went on to receive my Certificate in Prosthetics from Northeast Metro Technical College in Minnesota. I became an ABC Certified Prosthetist in 1991. 

Later I pursued certification as an orthotist and became a BOC Orthotist in 2007. By this time my family had grown and I went from being the father of one child to two children. It was a blessing to watch them grow into adults. Our oldest, along with her husband and our 8-year-old granddaughter, are missionaries in France. Our son, who is our youngest, lives in Virginia and works for a world-wide company writing code for computer programs (although I admit I don’t understand all that he does). Our son Alex has some music singing interest as a hobby and our daughter “Nikki” plays guitar, sings and leads worship in French for their services, as they pastor churches in two small towns in France.

I grew up in a musical family and started to get serious about playing guitar when I was 11 years old. The guitar is easy to play and hard to master. In addition to playing music, I followed in my father’s footsteps as a songwriter. As my career skills in orthotics and prosthetics grew, so did my music abilities.

Over the years, my wife Linda and I have had songwriting contracts with small publishing companies, but the most enjoyment comes from writing and performing our music. We also enjoy recording in our own studio, as well as producing and manufacturing our own CDs. We love to sing at church events and the music is an evangelical tool to share our faith. As the medium for music has changed, we have video recordings available on our YouTube Channel. Our music is one of our most enjoyable hobbies, which we will continue into my retirement. 

Starting as a young orthotic and prosthetic technician and later becoming a practitioner, I have seen amazing improvements in the practice and scope of O&P throughout the years. There has always been a hunger for learning and using the newest technologies to improve the lives of those we serve in our community. 

Since starting with Dankmeyer Inc. back in January 1980, my 40 plus years seemed to have gone by quickly, as I am now 62 years old. I will miss the people I have grown to love, as patients, their families and my family here at Dankmeyer. 

My retirement, as each day of my life has been, will be a new adventure.  I am very blessed.”

Because of that pandemic, the whole Dankmeyer team honored Mark in a mostly virtual retirement party Wednesday afternoon. Instead of all gathering in person to wish him well, Mark and Linda were joined by a small in person group hosting a Zoom send off that included remote friends and colleagues from their workplaces and from home. His son Alex was on the call from Virginia, and Nikki was on board from France. Mark was presented with an engraved watch, and a shiny new guitar and case from his co-workers, which he promised to put to use soon. There were a few laughs as we watched a slideshow of Mark through his 40 years at Dankmeyer, and a video of send off messages from friends and colleagues, producing some tears as well. It was a unique way to end a unique career in prosthetics and orthotics.

It is hard to say goodbye and good luck, on both sides. We wish our friend and long time colleague a wonderful, blessed retirement with his wife Linda and their family.

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