How do we know if the office is closed in wintry weather?

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It is that time of year again, when we might face ice and snow!

QUESTION:

Now that winter is upon us, what is the best way to find out if one of your offices will be closed due to inclement weather?   - Ellie B  

ANSWER:

There are several ways to find out about our office closures due to inclement weather.  You can call our main office, 410-636-8114 or 800-879-1245, to listen to a recorded message which will state if the office is on a delayed opening or is closed that day.  If you do not hear a message regarding office closure due to inclement weather, you can expect our offices will open at their regular 8:00 am time for all scheduled appointments.

Another option is to visit our website where any office closure information will be posted on our main page no later than 6:30AM that morning.   

You can also check out our Facebook page (check it out by clicking here) for posted office closure information.   

Should one or all of our offices be closed due to bad weather, we will call you as soon as possible to reschedule your appointment.

- Kristin Boswell, Director of Patient Services and Billing

Do you have a question you would like to Ask Us? Email us at info@dankmeyer.com.

What safety precautions are you taking to keep me safe for my appointment?

Thanks to Johns Hopkins communications for their graphics!

QUESTION:

I need to come in for an appointment. What safety precautions are you taking to keep me safe for my appointment? B. Albert

ANSWER:

Thank you for reaching out to us B. Albert!  We understand your concerns and you can rest assured the well-being of our patients and our staff are our highest priority.  As a valued member of our Dankmeyer patient community, we appreciate the trust you place in us and are happy to share with you some of the changes we have made to our procedures to address the COVID-19 situation.  

We have been following CDC guidelines to provide the most safe and comfortable environment for our patients and team.  You can expect to see our entire team wearing protective face masks, as well as protective gowns and gloves for patient care.  All areas are wiped down and disinfected as soon as they have come in contact with a person.  We are following all social distancing guidelines by keeping patients and staff 6 feet apart at all times.  We have installed hand sanitizing stations throughout the office.  More recent changes include:  

·      Screening our patients on three separate occasions by asking the same set of COVID-19 related questions.   

·      Limiting the number of people in our office by permitting only one caregiver/assistant to accompany a patient into the office.

·      Requiring all patients and caregivers/assistants to wear a mask covering their mouth and nose the entire time they are in our office.  

·      Asking patients and caregivers/assistants to have their temperature taken upon arrival to our office.

We encourage patients to arrive in the office just a few minutes before their scheduled appointment time and to bring completed paperwork with them.  If you arrive too early we may ask you to wait in your car until your appointment time to limit the number of people in the reception area.  If you have any special needs in relation to COVID-19, please let us know and we will do our best to accommodate your situation. 

You can read further details about the policy in a document we have prepared by clicking here.

For more information on Dankmeyer response and operations as regards COVID-19, you can visit our COVID webpage. This page includes reference material and information from the State of Maryland and the CDC.

We are looking forward to seeing you in our office soon!  Please stay well.  

- Kristin Boswell, Director of Patient Services and Billing

Do you have a question you would like to Ask Us? Email us at info@dankmeyer.com.